After a job is paid, the customer is invited to leave a review. Because it’s tied to a real, paid job, every review on your profile is genuine.
Responding
You can reply to any review. A kind, specific reply to a lukewarm review often does more good than a wall of five stars.
Google hand-off
Add your Google review link under Settings, and happy customers are offered a one-tap hand-off to also review you on Google — with the text ready to paste.